Refund policy

RETURN & REFUND POLICY

Every product page includes detailed sizing charts, measurements, and product information. Because we provide these details up front, we ask that you review them carefully before purchasing.

All sales are generally final We do not offer returns, exchanges, or refunds for buyer's remorse, change of mind, or incorrect size selection. Please use the sizing information provided on each product page before you order.

Damaged or defective items We want you to love what you receive. Please open and inspect your package as soon as it arrives. If your item is damaged or defective, contact us within 48 hours of delivery at info@codesandculture.com with your order number and clear photos of the issue.

Damage and defect claims are reviewed on a case-by-case basis. If we confirm the issue, we will make it right with a replacement or refund. Requests made after the 48-hour window, or for items that have been worn, washed, used, altered, or returned without their original packaging, cannot be accepted.

Digital products & templates Due to their nature, all digital downloads and business templates are final sale and non-refundable once purchased.

We appreciate your understanding and your support of a small, nurse-founded brand. Questions? Email us anytime at info@codesandculture.com.