Business Support
You run the business. We keep the back office moving.
Managed administrative and operations support for small businesses and independent professionals. Recurring help, defined projects, or both — without adding another employee.
Recurring or project-based · Inside your systems · No headcount to manage
Different businesses, same bottleneck.
Some businesses don't have quite enough of this work to justify a hire. Others have plenty of it and simply don't want another permanent person on the books. Either way, it still has to get done every week.
- Small Businesses
- Solo Owners
- Consultants
- Coaches
- Professional Services
- E-commerce
- Creative Studios
- Healthcare Practices
- Therapists & Private Practice
- Growing Teams
Four kinds of support
We work inside the systems you already use, following the process you already have — or we document one with you first. Take one area, or several.
Administrative Support
The recurring work that fills a day and never appears on a to-do list until it's overdue.
Inbox & calendar
- Inbox monitoring, triage, and routine correspondence
- Calendar management and appointment coordination
- Scheduling, rescheduling, and confirmations
Records & data
- Data entry and spreadsheet maintenance
- CRM and database updates
- Forms, records, and document organization
Follow-through
- Client and customer follow-up
- Online research and information gathering
- Administrative backlog clearing
Operations Support
The workflows behind the business — kept moving, tracked, and documented.
Client & project flow
- Client and customer onboarding
- Task tracking and project coordination
- Recurring operational workflows
Process & systems
- Process documentation and SOP implementation
- CRM organization and database cleanup
- Automation-supported workflows
Storefront & orders
- Shopify product and content updates
- Website content updates
- Order and customer-service administration
Healthcare & Private Practice
Founder-led by a licensed nurse with a career in healthcare operations — intake, coordination, authorization workflows, and patient access. Administrative only.
New clients & intake
- New-client inquiry management
- Intake coordination and administrative onboarding
- Referral coordination
Scheduling & practice inbox
- Appointment scheduling and rescheduling
- Practice inbox and secure message management
- Client and patient follow-up
Records & workflows
- EHR administrative workflows
- Insurance and authorization administrative workflows
- Forms, records, and documentation workflows
Project-Based Support
Not everything needs to be ongoing. Some things just need finishing.
Cleanup & catch-up
- Administrative backlog clearing
- CRM cleanup and database organization
- Records and file organization
Build & load
- Product uploads and e-commerce administration
- Website content uploads
- Bulk data entry projects
Set-up
- Workflow setup and process documentation
- Client onboarding setup
- Other clearly defined back-office projects
What we don't do
A short list on purpose. Knowing where a service stops is what makes the rest of it dependable — and each of these belongs with you or with a licensed professional.
- Clinical or medical judgmentNo advice, assessment, triage, or anything requiring a clinical licence.
- MarketingNo ads, SEO, social media, or lead generation.
- Bookkeeping, accounting, or taxIncluding insurance billing and claims.
- Holding your customers' moneyWe never take card details or process payments on your behalf.
- Legal adviceWe can organize the paperwork; we can't advise on it.
You're not adding headcount. You're handing off the work.
Hiring is the obvious answer, and for plenty of businesses it's the wrong one. Not because the work isn't there — often it is — but because payroll, benefits, recruiting, training, supervision and cover are a second job you didn't ask for.
Recruiting, onboarding, training, payroll, benefits, supervision, and cover when they're out. Your time goes into managing the person as much as the work. When they leave, you do all of it again.
You approve a workflow once. We own the training, the documented procedures, the quality checks, and the coverage. You get the work done, not a person to manage.
A careful start, then it's quiet
Onboarding is deliberate because access to a business should be. After that, the whole point is that you stop thinking about it.
Tell us
A short form covers your business, your systems, and the work you'd hand over.
Consultation
We scope it together — what's in, what isn't, and whether it's recurring or a project.
Agreement
Scope and service level in writing. Where health information is involved, a BAA is signed before any access.
Secure access
You create named accounts with the permissions you choose. We never ask for your password.
We start
Your process, your rules, your escalation points. Then the work stops landing on you.
Three shapes, scoped to your business
You're buying a defined scope of work, not a block of hours. What that scope contains depends entirely on your business, so we price it after we understand it — not before.
Recurring support
A defined set of administrative or operational work, handled every week without you asking.
- Agreed scope and volume
- Same-business-day response
- Monthly account review
- Month to month — no long lock-in
Project support
A specific piece of work with a clear start and finish. No ongoing commitment required.
- Fixed scope, agreed up front
- Defined deliverable and timeline
- A single quote, not a retainer
- Convert to recurring only if you want to
Custom arrangements
Most businesses need a bit of both — a backlog cleared once, and a routine kept moving after.
- Project first, then ongoing
- Seasonal or variable coverage
- Multiple areas combined
- Scoped around what's actually needed
Pricing is quoted after the consultation, once we know the scope. If we're not the right fit for what you need, we'll tell you that instead.
Tell us what you need help with
This isn't a sales form. It tells us whether we can genuinely help, what the work involves, and how to scope it — and if we're not the right answer, we'll say so.
Thank you — that's come through.
We read every one of these. You'll hear back within one business day.
Get the back office off your desk.
Codes & Culture is a small operations studio led by a licensed nurse with a career in healthcare administration — intake, coordination, scheduling, and the systems behind them. We bring that same discipline to businesses of every kind.